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Shipping Policy for Ogaa
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1. Introduction
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At Ogaa, we strive to ensure that your orders are processed and delivered efficiently. This Shipping Policy outlines our shipping methods, processing times, and other important details.
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By placing an order on www.ogaa.mv you agree to the terms of this policy.
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2. Processing Time
        •      Domestic orders are typically processed within 1 business day, excluding Fridays and holidays.
•              International orders are typically processed within 4-5 business day, excluding Fridays and holidays.
•              Customized or bulk orders may require additional processing time.
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3. Shipping Destinations
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We currently ship to:
        •      Domestic: Male’ and Hulhumale’
        •      International: List of Countries available from this link
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We do not ship to P.O. Boxes or APO/FPO addresses at this time.
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5. Shipping Costs
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Shipping fees are calculated at checkout based on weight, destination, and shipping method selected.
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6. Tracking & Order Status
        •      Once your order ships, you will receive a confirmation email with tracking details.
        •      You can track your order using the provided tracking number on our website or the carrier’s website.
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7. Customs, Duties & Taxes (For International Orders)
        •      International shipments may be subject to customs duties and taxes.
        •      Ogaa is not responsible for any additional charges imposed by customs.
        •      Buyers are responsible for ensuring compliance with their country’s import regulations.
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8. Lost or Delayed Shipments
        •      If your package is delayed beyond the estimated delivery time, please contact us at info@ogaa.mv
        •      Ogaa is not responsible for lost packages due to incorrect shipping addresses provided by the customer.
        •      If a package is lost or damaged in transit, we will assist you in filing a claim with the carrier.
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9. Returns & Refunds on Shipping
        •      Shipping fees are non-refundable unless the error was on our end.
        •      If an order is returned due to an incorrect address or refusal to pay customs fees, the customer is responsible for reshipping costs.
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10. Contact Us
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For any shipping-related questions, contact us at:
Email: info@ogaa.mv
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