General FAQ on delivery and shipping

How much is delivery/ shipping?

We charge flat rate delivery (MVR40) within Greater Male’. Alternatively pick up option is also available. Kindly contact us (960)7815711 if you like to pick up your order.   

How long will local delivery/ shipping take? 

We try to deliver on the same day if orders are received before 12pm. If not it will be delivered on the next working day. Fridays are our off day.   

Can I change my order once its placed?

Once your order has been placed, please note that we are unable to make any changes to orders. Thank you for your understanding 


International Shipping

We are delighted to deliver our handcrafted products worldwide.

Order Processing

  • All orders are processed within 2–3 business days after payment has been successfully received.
  • Orders are processed Sunday through Thursday, excluding public holidays in the Maldives. 
  • During peak seasons or promotional periods, processing times may be slightly longer. If there is a significant delay, we will notify you by email.


Shipping & Delivery

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
  • Estimated international delivery time is 7–14 business days from the date of dispatch.
  • Delivery times are estimates only and may vary depending on your destination, customs clearance procedures, local postal services, weather conditions, or other circumstances beyond our control.


Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT, GST, or other local taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.


Tracking Your Order

Once your order has been shipped, you can monitor its progress using the tracking information provided in your shipping confirmation email. Please allow up to 48 hours for tracking updates to appear after dispatch.


Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate when placing your order. Ogaa cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.


Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur. If your order has not arrived within the estimated timeframe, please contact us and we will gladly assist in tracking your shipment.


Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of receiving your package. Include photographs of the damaged packaging and products so we can investigate and assist you as quickly as possible.


Contact Us

If you have any questions regarding your order or international shipping, please contact our customer support team. We are always happy to help.